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-   -   Chat forward (http://support.avaya.com/forums/showthread.php?t=12514)

prasa7 04-02-2017 06:03 PM

Chat forward
i was not able to find any documentation on how to forward a chat session to another agent. i guess this should be possible as its one of the basic features of Chat but i was not able to find anything on this.

marquardt 04-02-2017 09:41 PM

Chat transfer to agent, topic, external
Chat transfer to an agent, to a topic, to an external destination will be available with IPOCC 10.1

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