Avaya Support Forums

Avaya Support Forums (http://support.avaya.com/forums/index.php)
-   Small and Medium Business Communications (http://support.avaya.com/forums/forumdisplay.php?f=6)
-   -   Smdr output does not show auth code (http://support.avaya.com/forums/showthread.php?t=6481)

bmurin 05-19-2015 10:59 PM

Smdr output does not show auth code
 
SMDR output on IP Office R9.1.0.0 build 437 show user name instead of authorization code used. How do I make the output to show the auth code? The position that usually carry the auth code used now carries digit 1 and not the auth code.

betsor 05-20-2015 03:00 AM

Hey,

IIRC the account code should be in position 8.

Do you have an example smdr entry?

bmurin 05-20-2015 10:32 AM

Yes I do but I dont see how to attach here.

oiduran 05-25-2015 01:56 PM

Trace SMDR SysMON
 
1 Attachment(s)
Dear, go to sys monitor and enable filters CDR. I attach the image

bmurin 05-26-2015 01:46 AM

Thanks for that reply.

Is this for monitoring only or it sets the smdr output to show auth code always?

fwilkepcs 05-26-2015 11:35 AM

It's only for monitoring to check if you will find the auth code there.

bmurin 05-27-2015 02:06 AM

1 Attachment(s)
Authorization codes are not showing on monitor. Only the name of the user for the authorization code is showing.

How do I make the IP Office to output the authorization codes.

vliegj 06-22-2016 10:11 AM

since 9.1 authorizations codes has been disabled in the smdr oputput

omarcamacho7 06-15-2017 08:57 AM

there is a way
 
Lets say I create an auth code 1234, I would create a user using the extension number 81234 and in the short code tab, i would do my dial plan there.
Once that is done, you can see in the SMDR that the code 81234 has made a call. Thats the work around.


All times are GMT -7. The time now is 08:25 AM.