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-   -   Firing screen pop from One-x Agent when call placed on-hold (http://support.avaya.com/forums/showthread.php?t=4301)

nallbu 02-26-2014 04:01 AM

Firing screen pop from One-x Agent when call placed on-hold
 
Hi

We have had a request from our client that they wish for One-x Agent to fire a screen pop application when a call is placed on hold and when a call is taken off hold.

Is this possible?

On the screen pop page in system settting, there only appear to be events for when a call is ringing, connected, answered, released or transferred.

We are using One-x Agent 2.5.20020.0

Thanks

Nick

bsreddy 04-17-2014 05:15 AM

Hi Nick,

I do not think this is possible at this time as the application does not provide "hold" as a trigger point. You can try a consultation ticket with Avaya backbone team. They might be able to give you more information.

Also, if this feature is not currently available, a GRIP request for an enhancement might be worth a thought.

Regards,
Sashi


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