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-   -   Internal Chat options (http://support.avaya.com/forums/showthread.php?t=13295)

prasa7 01-28-2018 06:18 PM

Internal Chat options
 
1. Internal chat options. So basically the agent needs to have internal chat options so once they take a call they should be able to chat with other agents/supervisor for Q&A while still talking to customers.


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