Avaya Support Forums

Avaya Support Forums (http://support.avaya.com/forums/index.php)
-   IP Office Contact Center (http://support.avaya.com/forums/forumdisplay.php?f=67)
-   -   Mail "email textsearch" (http://support.avaya.com/forums/showthread.php?t=11364)

lebon 04-27-2016 06:39 AM

Mail "email textsearch"

I use 2 Text serach email

GrpAURA and Grp IPO

Keyword pattern 'ACM','SM' etc..

Keyword pattern 'IPO','IPOCC' etc..

In my CFE "TASK TAG" => UM_ScanResult1

But what logic or task tag used to use "GrpAURA" or "GrpIPO"


marquardt 04-27-2016 07:05 AM

use the same script
Use the same script

First pattern with UM_ScanResult1
Keyword pattern 'ACM','SM'

Second pattern with UM_ScanResult2
Keyword pattern 'IPO','IPOCC' etc

The keywords in one pattern are not limited.

In TaskFlow -> UM_ScanResult1 or UM_ScanResult2

TaskFlow example

lebon 04-27-2016 08:33 AM

1 Attachment(s)
it is not clear in every group there as a UM_ScanResult1 to UM_ScanResult10

furrerm 04-27-2016 12:42 PM

Marquardt, does the search use the Subject or body of the email?

kruegerb 04-27-2016 01:31 PM

Using keywords and UM_ScanResult1 scans the body. For searching in subjrvt use task tag UM_Subject

lebon 04-28-2016 01:17 AM




lebon 05-02-2016 01:47 AM

1 Attachment(s)
I understand but how the difference between the groups and the "scan result"

in my example
2 groups ( GroupMailAURA , GroupMailIPO )

GroupMailAURA , I use keyword in the scan result 1
GroupMailIPO , I use keyword in the scan result 1

marquardt 05-02-2016 11:33 PM

GroupMailAURA and GroupMailIPO
GroupMailAURA is one script and GroupMailIPO is another script.

You can use the appropriate Keyword pattern in one script.


UM_ScanResult1 = ACM, SM, AURA, SMGR
UM_ScanResult2 = OPO, IPOCC

All times are GMT -7. The time now is 02:24 PM.