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-   -   How do I setup EWT via AEP (http://support.avaya.com/forums/showthread.php?t=5004)

moham10 08-21-2014 12:39 AM

How do I setup EWT via AEP
 
Hi

Need advise on how can I configure vectors for caller in queue with automated message via 'converse-on'.

I'm using CM6.3 with AEP v7

appreciated any help..
thank you

lsngta 08-21-2014 10:11 PM

Hi,

Converse step in AEP can be implemented using either of the two methods below:

1)On incoming call Converse-on data is passed as part of the application URL query string.
The Application page in the VPMS should be configured so that the Converse-On field is set to 'Yes'

OR

2)The converse-on at the beginning of the call is passed by VP to the application as part of the initial query string in the form of:
&session___vpconverseondata=<Converse-On Digits>


Let me knows if this helps.


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