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-   -   Call Forwarding and Voicemail (http://support.avaya.com/forums/showthread.php?t=13726)

white507 08-09-2018 10:47 AM

Call Forwarding and Voicemail
 
I have 2 advertised extensions that will be covered by 1 person for an extended period. We run Aura R7. I have tried Enhanced Call Forwarding, unconditional for internal and external calls, tried simple Call Forward, tried Send All Calls. I can get the calls to go to the intended extension, but what I want to do is get all unanswered calls to hit just one voicemail box so the covering person doesn't have to chase voicemails.

Example: The extensions are X7411 and X6804. Both are advertised as HR lines for Benefits. X7411 will be vacant for some time. X6804 is covering for that position. I have tried everything I know to get the calls to that 1 person. The calls are easy. I can even add bridged appearances. But if the call to X7411 is unanswered, how do I get the call to go to X6804 voicemail? I would think Enhanced Call Forward sends all calls to X6804, but why not send to X6804 voicemail if not answered? I am hoping that I am just having a senior moment!

Ask me anything you may need clarified, I'm here to be one step smarter by EOD

vanh34 08-13-2018 12:18 AM

You can use a vector for that. Add a coverage path for the extension A with a VDN/VECTOR. In the vector, use 'messaging split xxxx for extension yyyy.

white507 08-13-2018 11:25 AM

Van

Thank you for that. I saw that off in the distance and was hoping I didn't need to reinvent the wheel for such a "simple" request! I will map that out and give it a try. I'll let you know how that goes.

white507 08-16-2018 07:33 AM

That wasn't so bad I guess! I removed station 7411. Add VDN 7411, then Add Vector 39. One simple line in vector 39; Route-to number 6804 with coverage "y" unconditionally. Now if you call 7411, it routes to station 6804 immediately, if no answer, will go to voicemail of 6804. Thanks again Van.


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