Dial by Name
 

We have a user that isn't in the dial by name directory and I have no idea why - can someone please help?

Make sure you have done all the pre-requisites for it to work - see this link:

Dial by Name

Using the Dial by Name action, callers can indicate the user or group that they require by dialing the name on their telephone keypad and then making a selection from the matches found.

http://marketingtools.avaya.com/know...e_overview.htm

Kirk

WK ‘Kirk’ Kirk | Technical Support Engineer| ATAC TechniCenter – SME Pre-Sales Support
Westminster, CO 80234 | Voice: 1-888-297-4700 | atac@avaya.com


Use this link for the current IPO Matrix:
https://avaya.my.salesforce.com/sfc/servlet.shepherd/document/download/06930000001zd3vAAA
Click here for – IP Office Knowledge Base
Please utilize our FAQ database tool before you engage the TechniCenter at : https://avaya.my.salesforce.com/apex/sp_ViewDetailPage?Id=a3ja0000000LXXRAA4
To Contact the TechniCenter call 1.888.297.4700 or 720.444.7700 or e-mail ATAC@avaya.com with the product in the subject line.

Thanks Kirk - that helps!