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-   -   Dial by Name (http://support.avaya.com/forums/showthread.php?t=4124)

houst2 01-17-2014 11:46 AM

Dial by Name
 
We have a user that isn't in the dial by name directory and I have no idea why - can someone please help?

wkirk 01-20-2014 08:11 AM

Make sure you have done all the pre-requisites for it to work - see this link:

Dial by Name

Using the Dial by Name action, callers can indicate the user or group that they require by dialing the name on their telephone keypad and then making a selection from the matches found.

http://marketingtools.avaya.com/know...e_overview.htm

Kirk

WK ‘Kirk’ Kirk | Technical Support Engineer| ATAC TechniCenter – SME Pre-Sales Support
Westminster, CO 80234 | Voice: 1-888-297-4700 | atac@avaya.com


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houst2 01-22-2014 03:58 PM

Thanks Kirk - that helps!


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