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-   -   Issue launching Softphone (http://support.avaya.com/forums/showthread.php?t=12067)

askewk 10-12-2016 10:05 AM

Issue launching Softphone
Unable to launch Avaya One-X Agent:

Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: onexagentui.exe
Problem Signature 02: 2.5.50022.0
Problem Signature 03: 53108718
Problem Signature 04: System.Configuration
Problem Signature 05:
Problem Signature 06: 530f044f
Problem Signature 07: 278
Problem Signature 08: 14
OS Version: 6.1.7601.
Locale ID: 1033

Submitted a ticket with Avaya, but issue has never been resolved.

mlombardi1 10-14-2016 10:49 AM

What version of Windows? What version of oneX? SIP or H.323?

Reinstalling the application would be my first thought. Make sure .NET Framework is installed.

aa1 11-12-2016 02:19 PM

Take a look at this article from Microsoft: https://support.microsoft.com/en-us/kb/956762

aa1 11-12-2016 02:20 PM

And this one too:


aa1 11-12-2016 02:21 PM

This is not necessarily Avaya OneX Agent issue. It could be OS or .NetFramework issue. do you have this problem on a single PC, or multiple PC? do you still have this problem after re-installing a fresh OS and required .Netframework?

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