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-   -   Callback outside of time zone (http://support.avaya.com/forums/showthread.php?t=5462)

gavin2 11-04-2014 09:24 AM

Callback outside of time zone
Avaya Proactive Contact 4.2

Changed timzone.cfg to reflect new business hours of calling. 0-5:8.00:20.55 unfortunately the agents cannot set a callback for any TZ before 9am.

htiwari 02-11-2015 01:49 AM

Hi Gavin

Could you please check if Dialer-Agent PCs and Dialer System are in same timezone,

It is observed that if there is a time difference it lead such type of situatino.

Thanks & Regard

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