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-   -   Bridged Appearances & Coverage Answer Groups (http://support.avaya.com/forums/showthread.php?t=4325)

murph120 03-03-2014 02:23 PM

Bridged Appearances & Coverage Answer Groups
 
Hi all. I'm looking to make calls to a coverage answer group ring on bridged appearances on phones. So a call goes to an extension, that extension has a coverage path, where point 1 is a coverage answer group. The extensions in the coverage answer group are bridged appearances on user's phones. I've been researching & it seems as though this kind of functionality is not possible, but I cannot find any concrete Avaya info. or other forums/postings that absolutely indicate that this is or is not possible. It seems elementary & should work, but I can't figure it out. Any advice or thoughts would be great. Thank you!

sharma16 03-04-2014 06:40 PM

reply
 
  • 'Terminate to Coverage Pts. with Bridged Appearances' parameter on the coverage path form should be set to yes to allow a call to alert as both a bridged call and a redirected call. By setting to 'n' The call skips the coverage point if it has already alerted as a bridged call
Please refer few KB article link mentioned below

https://kb.avaya.com/kb/index?page=c...=1393983820125

https://kb.avaya.com/kb/index?page=c...=1393983820125

jwotus 01-21-2016 10:36 AM

That did the trick! Thank you!


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