Avaya Support Forums

Avaya Support Forums (http://support.avaya.com/forums/index.php)
-   IP Office Contact Center (http://support.avaya.com/forums/forumdisplay.php?f=67)
-   -   Estimate answer Time (http://support.avaya.com/forums/showthread.php?t=12971)

prasa7 09-04-2017 11:24 PM

Estimate answer Time
 
1 Attachment(s)
Hi
i have attached a screen shot of my call flow setup. i am using ipocc9.1.11.
the issue is the estimate answer time is always 0.
i have added the variable Mon_AvgTConvWait under topic1. and i can see after each answered call to service or sale topic it remains 0.
however if i move this variable to service topic and answer the call i can see the variable changes.

i need the system to play Estimated answer time and queue position.

freihd 09-05-2017 06:22 PM

Calls queued estimated answer time showing as zero in IPOCC 9.0 herewith: https://support.avaya.com/ext/index?...ITLED_CUSTOMER

Kindly follow the instructions that exist in IPOCC DVD> Examples> Taskflow> queuePosition_EstimateWaittime> position_waittime.txt
also import position_waittime.cfe into the task flow editor and import position_waittime.ivr into IVR


All times are GMT -7. The time now is 07:02 AM.