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-   -   Play Announcement (WAV) - Lab111 (http://support.avaya.com/forums/showthread.php?t=12943)

lagan 08-14-2017 06:39 PM

Play Announcement (WAV) - Lab111

In workflow "laganPruAnncTest1" within Lab111 I can't get a WAV announcement to play. The announcement should play at the 2nd Play Announcement step. I've loaded the WAV file on the Content Store, and added the URL (cstore://hello?ns=prutest&cg=wavs) to the announcement step, but it won't play. I've added the test URL of file:///opt/avaya/app/amsinst/ma/MAS/platdata/Announcements/mmf/system/default/millions.wav to a separate announcement step, and that plays fine. I also have announcement step with just a basic TTS announcement, and that also works fine.

Why won't the announcement in the 2nd announcement step play?

Can someone please look at my setup in AMS Content Store and Engagement Designer and tell me if I am doing anything wrong?

Thank you,

James Lagan

mmontgom 08-24-2017 12:07 PM

Play Announcement
Are you still having issues with Announcement playing?: If you are still having issue with announcement playing, please run snap-in through "admin console" to be able to view where error is occurring and give reason code for error.

mmontgom 09-06-2017 05:29 AM

Play Announement wav not playing.
Are you still having issue with play announcement not playing? Have not gotten a response back from you.

mmontgom 09-08-2017 07:18 AM

Play Announcment was not working for lab111
Got summary resolution from James.

Problem was when a new content group “en-US” was created with the test WAV in that group, it worked like a charm. So all wave files should be stored in cstore://file_name?ns=prutest&cg=wavs/en-US. Now wave files play without issue. Issue was resolved

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