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-   -   Marking inbound calls as correct or incorrect (http://support.avaya.com/forums/showthread.php?t=11678)

carrai 06-20-2016 01:14 PM

Marking inbound calls as correct or incorrect
 
Hello, I am reviewing if is possible for an agent that recieve a call, typify the call and this can be found in a historical report.
I have just found some similar for outbound calls with a button that indicate if the desiny is correct or fax, etc.

kgerhold217 06-30-2016 12:37 PM

Try this
 
You could use job code to track the reasons for the call. Then you could pull reports off of that information.

marquardt 06-30-2016 08:22 PM

Job Codes
 
The advantage of job codes is that the Agent can use more than one job code to qualify several points for one call.

carrai 07-04-2016 12:29 PM

Quote:

Originally Posted by kgerhold217 (Post 27613)
You could use job code to track the reasons for the call. Then you could pull reports off of that information.

Thanks, I will try with job codes.


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