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ball69 02-22-2019 08:40 AM
ADW Supervisor
 
Does anyone have any insight into why a ADW supervisor has different data on their screens than the Agents have on their screens in ADW? The calls in queue, calls waiting and agents on calls show different values.

ball69 02-22-2019 08:57 AM
They are all on the same ACD and CMS settings


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