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-   -   music on hold for calls with different TN. (http://support.avaya.com/forums/showthread.php?t=1252)

jmazis 11-23-2011 06:26 AM

music on hold for calls with different TN.
We have this ,station (calling party) with TN A call to other station (called party) with TN B.
We hear all times as music on hold the music source for TN of the called party, independent with who party (calling/called) puts hold the line.
pbx is CM 6.0.1 /latest patch
Its normal this behaviour?
Any help on this?

mskinner 11-23-2011 07:43 AM

That is the expected behavior. The music played is always the music for the called party.

jmazis 11-24-2011 02:36 AM

Thanks for the information.
But we checked that, from station with TN=4 when outgoing call routing through trunk with TN=1 (called party) user (on hold) hears music source of TN 4 (calling party) and not from called party (trunk).Additionally, when we use agent (with login id) cannot hear on hold the agent's TN music source but all times hear the station's TN source.
Its normall this behaviour?

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