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-   -   AACC 6.2 email issue (http://support.avaya.com/forums/showthread.php?t=1506)

tmerkouris 03-02-2012 01:59 AM

AACC 6.2 email issue
We have installed AACC 6.2 with multimedia in a co-resident environment.
While the mm outbound functionality works fine, the email does not.
We are using email account which is not on same domain with AACC and emails never arrive to multimedia.

Any idea what might go wrong?

phemming 03-02-2012 04:24 AM

Sounds like configuration or firewall to me
Can you telnet to your email server from the MM server?
If not MM will never recieve emails

tmerkouris 03-05-2012 02:23 AM

Problem solved.
Because we used gmail account, we needed to make some changes to mailservice.properties.

For AACC CCMM Email service to connect correctly to the GMAIL server over SSL we need to follow the steps:
  • Using a web browser (IE / Firefox) login to GMAIL. Then export the certificate to a file in the disk.
  • You have to import this certificate to the cacerts of the jre the EMAIL serivice is using
    • Since the AACC installation have two JREs so we have to do it in both since we donít know which of them the AACC is using
    • so issue the following command
      keytool -v -importcert -alias gmail -file mail.google.com -keystore C:\Program Files\Java\jre\lib\security\cacerts
      keytool -v -importcert -alias gmail -file
      mail.google.com -keystore C:\Program Files (x86)\Java\jre\lib\security\cacerts

      The password is: changeit
  • Edit the folder D:\Avaya\Contact Center\Multimedia Server\Server Applications\EMAIL there is a file mailservice.properties
  • For Incoming Mail
    • In this file change the property : mail.store.protocol=pop3s
  • For Outgoing
    • In this file change the property : mail.transport.protocol=smtp
    • In this file change the property : mail.smtp.aut=true
    • In this file change the property : mail.smtp.starttls.enable=true
  • Optionally open the debug property mail.debug=true and check the file C:\Windows\SysWOW64\javamailtracelog.txt to see errors etc.
  • The log file for the email service is : D:\Avaya\Logs\CCMM\CCMM_EmailManager_1.log
Finally, in the CCMM administration needs two email recipients, one mail store and one email alias.

Hope this helps anyone who come across with same issue.

Best Regards,

sfitzg 09-25-2012 02:38 PM

A life saver. Thank you Thomas this resolved my issue I had with a customer who required POP3 SSL to MS Exchange.

stphnwd 09-25-2012 11:55 PM

FYI updating CCMM Email to use SSL/TLS is documented.

sfitzg 09-26-2012 02:04 AM

Correct. However I would say that it is poorly documented at best and plain inaccurate at worst for someone who has never used Keytool before. Thomas post lays it out clearly what is required and can be adapted within minutes.

stphnwd 09-27-2012 10:46 PM

Completely agree as well.

jeanr 11-09-2012 07:13 AM

I tried to follow the documentation AACC server administration Enabling SSL on the Email Manager with no success.
It is not the same procedure as tmerkouris one.

In my environnement AACC 6.2 SP6 there is not "mail.smtp.aut=" and "mail.smtp.starttls.enable=" properties.
mail.transport.protocol=smtp is already set up like that by default, why you didn't change it to smtps ?

sfitzg 11-09-2012 10:17 AM

My customers requirement was to secure POP3 only, not SMTP so I have not tried it sorry.

jeanr 11-12-2012 03:00 AM


those properties has been modified or added?
Because i can't find them on my file

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