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-   -   Proactive Outreach contact strategies. (http://support.avaya.com/forums/showthread.php?t=416)

smal 10-17-2010 07:47 AM

Proactive Outreach contact strategies.
 
Hi.
After contact strategy creation there is no transfer on VDN. The call comes to the subscriber and silence. Strategy no text before transfer call. I use application AvayaPOMAgent
What do I do incorrectly?

contact strategy xml code:
Code:

<?xml version="1.0" encoding="UTF-8"?>
<tns:AvayaPIMContactStrategy xsi:schemaLocation="http://www.avaya.com/ContactStrategy ContactStrategy.xsd " xmlns:tns="http://www.avaya.com/ContactStrategy" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
  <Handler state="initial">
    <action type="call" EnhancedCCA="ON" DriverApp="PomDriverApp" OnMediaServerFailure="retry">
      <address isBranch="false">
        <ContactAttribute>phoneNumber1</ContactAttribute>
      </address>
      <resultprocessors nextState="done">
        <result value="Answer_Human" nextState="done">
          <Application>
            <AvayaAgent VDN="650"/>
          </Application>
        </result>
      </resultprocessors>
    </action>
  </Handler>
</tns:AvayaPIMContactStrategy>


ahmed1 12-24-2010 03:16 AM

POM Strategy
 
Hi,

AvayaAgent application can only be used under Call Node. This is used to make outbound calls.
You must have the following parameters enabled / configured under the Call node:
<action type="call" EnhancedCCA="ON" DriverApp="PomDriverApp" OnMediaServerFailure="retry" timeout="10" fromAddress="1001@avaya.com">

Give timeout interval to say 10 secs so that you know that the attempt to call VDN is timed out.
If you are making calls from POM to a VDN you must all capture ethereal trace to check if an INVITE is sent to the the destination. There could be a possibility of the other end (CM) not responding to INVITES from POM.

Regards,
Sabir.

ahmed1 12-24-2010 03:19 AM

If the issue still does not get fixed or is too complicated then please raise a Ticket with Avaya Tier 3 Support

johns1224 04-27-2017 07:42 AM

Thanks for the help, ahmed1.


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