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mishr4 02-14-2012 11:21 PM

Avaya Aura Experience Portal
 
Hello,

Our customer is currently using MPS500 system with E1 connectivity
to existing Erricsson PBX they also have a Genesys T server for CTI

Supposingly they need to migrate to latest platform for IVR can we recommend below

1> Avaya Aura Experience Portal -> Avaya provided server
2> Proactive Outreach Manager --> Managed Application
3> Call Back Assist --> Managed Application

Do we need to provision any additional Avaya product to support all of above ?


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