Avaya Support Forums

Avaya Support Forums (http://support.avaya.com/forums/index.php)
-   Contact Center Applications (http://support.avaya.com/forums/forumdisplay.php?f=3)
-   -   Avaya Aura Experience Portal (http://support.avaya.com/forums/showthread.php?t=1440)

mishr4 02-14-2012 11:21 PM

Avaya Aura Experience Portal

Our customer is currently using MPS500 system with E1 connectivity
to existing Erricsson PBX they also have a Genesys T server for CTI

Supposingly they need to migrate to latest platform for IVR can we recommend below

1> Avaya Aura Experience Portal -> Avaya provided server
2> Proactive Outreach Manager --> Managed Application
3> Call Back Assist --> Managed Application

Do we need to provision any additional Avaya product to support all of above ?

All times are GMT -7. The time now is 10:45 PM.