Avaya Support Forums

Avaya Support Forums (http://support.avaya.com/forums/index.php)
-   Small and Medium Business Communications (http://support.avaya.com/forums/forumdisplay.php?f=6)
-   -   Collective Hunt Group and then Forward to Voice-Mail User? (http://support.avaya.com/forums/showthread.php?t=2580)

fores1 03-21-2013 01:30 PM

Collective Hunt Group and then Forward to Voice-Mail User?
Is this possible? The idea is very simply in theory, but I seem to have a problem getting it to work.

So I have a group, we'll call it 'Group A'. When customers/clients call, it's set to collective call waiting, meaning that all members phones of that group ring simultaneously until someone picks up.

What I want to set up is this, if no one picks up, or if no one is available, or they call during a time of day when no one is in the office (E.G., 2 AM), I want it to transfer the call to a user called 'VoiceMail User'.

Additionally, this user is set to DND so that it goes to voice mail right away. We had one of our employees record a personal greeting, but for some reason, when testing, we cannot hear the greeting; instead, we keep getting "There is no one available to take your call at the moment, so please leave your message after the tone" *beep*

Basically, we want a phantom-user to pick up and go to voice mail right away in the above scenarios. Here is what we currently have set up.

In Group A:

Ring mode is set to "collective call waiting"
Overflow mode set to "call"

Note: I created a VoiceMail User group and then placed the voice mail user inside of that; didn't work.

The voice mail user is in the member listing as the last user. I tried setting the ring mode to sequential, but that didn't do anything. For some reason, the huntgroup is either not trasnferring to the voicemail user, or the personal greeting is not being loaded for some odd reason.

I'm kind of stumped at this point and would appreciate any advice anyone is willing to give. I just need to transfer an incoming call from a huntgroup to a voice mail user and for the proper personal greeting to load. Thanks!

fores1 03-21-2013 02:12 PM


Not sure if this helps, but if I call the extension of the phantom mailbox, from an internal phone, it works fine, plays the personalized greeting; but when calling from the outside line, I get the incorrect greeting. Can anyone assist? Thank you.

fores1 03-22-2013 06:03 AM


Changed ring mode to sequential, and have a forwarding user that is supposed to forward the caller to the voicemail user, but it doesn't work. For some reason it just ignores the forwarding user and goes straight to a default voicemail. Help?

Oh, and the forwarding user has the forwarding options set and pointed to the voicemail user but it just will not work. I'm stumped at this point, guys.

willems1 03-25-2013 02:42 AM

Just use the group voicemail box. If nobody answers within the Voice Mail Time the call is answered by VM.
You can edit your greeting by dialing a shortcode with feature Voice Mail Collect and value ? + <extn of the group>
Make sure all group users have V<extn of group> in their Source Number list.

mittas 03-30-2013 08:18 PM

There is a way if you want to use Time of Day Option, Here it is

Have a Voice Mail Extension
From Outside customer call to a Number and then it route to a VDN 1234

First Create a VDN 1234 >>> Vec 1

Disp vec 1

1. goto step 5 if time-of-day is mon 14:00 to fri 17:00
2. queue-to skill 500 pri m
3. stop
5. messaging skill 1000 for extension XXXXX

Hunt Group/Skill 500 ====== hunt group of your collective group A.

XXXXX========is the Voice mail extension.

thiel2 04-09-2013 04:55 PM

Let's say you want the call to end up in mailbox 100

Create a shortcode, such as *601, make it Voicemail Collect, "#"100

Create a User, Ext. 601, call it FWD to 100, and forward it Unconditionally, including Hunt Group calls, to *601

Create a Sequential Hunt Group, call it Mailbox 100, give it an extension number, such as 602, and put Ext. 601 in it as the only user.

For your Collective hunt group, set the Overflow to the new hunt group, "Mailbox 100". You can also set this hunt group as the Night and/or Out Of Service group as well.

Now calls will ring the collective group until it overflows, and then mailbox 100 will answer. If you add a Set Hunt Group Night Service or Set Hunt Group Out Of Service button to the phone(s), you can force send the calls to the mailbox.

All times are GMT -7. The time now is 03:14 PM.