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-   -   Dmcc (http://support.avaya.com/forums/showthread.php?t=10465)

jain69 09-29-2015 05:54 AM


We are using AES 6.1.1 & having DMCC license for recording. There is an issue in which we are getting the start RTP event & Stop RTP event on recorder in a second post putting the call on hold. Can any one help us in resolving this?


pmulya 10-05-2015 06:24 AM

We would like to know the more details. Once the call is established, media start event would be sent and once the call is put on hold a media stop event will be sent. Once the call is retrieved another media start event sent.
We need to understand what were the agent actions. I would suggest raising case with support team so that DMCC traces can be anlaysed.

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