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-   -   9640G - Dual audio path? (http://support.avaya.com/forums/showthread.php?t=377)

jaywilliams 09-26-2010 10:27 PM

9640G - Dual audio path?
 
Hi all,

Is it possible on a 9640 IP phone to listen to audio through the handset and the headset at the same time? Currently I can only get the audio on one or the other and not both simultaneously.

Is this supported?

sg 10-03-2010 11:33 PM

9640G - Dual audio path
 
Hi,

Its not possible to have dual audio path on Avaya phones as its setup for only one audio path.

Thanks,
Sree

jaywilliams 10-05-2010 06:05 PM

Thanks for replying.

So how are you supposed to do supervisor training with Avaya contact centres? On the Cisco IP phone you can have audio through both paths. Is there some other feature for training/supervisor purposes?

mtangen 11-29-2010 04:33 PM

Yes, it's called Service Observe.


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