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-   -   Unable to create CCMM user (http://support.avaya.com/forums/showthread.php?t=1465)

pccavaya 02-22-2012 12:38 PM

Unable to create CCMM user
When I create an agent, I create a CCT agent, but it doesn't create the user on the CCMM. Without the agent in the CCMM, they cannot do email, chat, ect. I tried deleting the user and adding them again to the CCMA, and CCT, but the agent isn't create in the CCMM. Am I missing a step? I have done this before and it worked. Thanks for your help.

phemming 02-24-2012 05:28 AM

Most common issue I've seen is the OAM_CMF Service on CCMS going to "sleep", if when you add the agent and specify a MM type it should get created in MM, voice only agents will not. Try adding a MM skillset or a Route Point and see if they get added, if they fail as well try restarting the service on CCMS, if not looks like you've a fault

saulick 02-24-2012 09:50 AM

Just making sure, you did give them the contact type of email or outbound or what ever, right?

If so, you might check the CCMM task manager and make sure the naming service is running. We had a problem with that on 6.1

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