DMCC port not getting a mediastartedevent
 

I am struggling with a problem on a client site where our DMCC extension does not get the MediaStartedEvent. In our lab everything is working as it should but not on the remote site.

We have the following properties assigned:
MediaEvents =newMedia.MediaEvents(false);
MediaEvents.TonesDetectedEvent = false;
MediaEvents.MediaStartedEvent =true;
MediaEvents.MediaStoppedEvent =true

We are trying to perform a single step conference from a DMCC port, when a call is originated.

The error we are getting from the DMCC device is as follows:
<CSTAErrorCode xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3"><stateIncompatibility>invalidObjectState</stateIncompatibility></CSTAErrorCode>



Thanks in advance

Dear customer/BP,

Are you still facing this issue?
I would recommend to open a SR with us so that we can capture required logs and troubleshoot this further.

thank you,

Abdul Rahaman Shariff