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-   -   Problem with CDR cond-code (http://support.avaya.com/forums/showthread.php?t=6508)

lu74 05-25-2015 01:12 AM

Problem with CDR cond-code
Hello. S8700 R14
I send CDR data to the server port and then process them in the php code. I noticed that in the coming cond code status only 9 and 7, even if the incoming call was missed (for missed calls should be the status of H). Please tell me what could be the problem? :(

arahamanshar 01-21-2016 04:54 AM


Please see below article which gives one of the possible causes for the condition codes that you see,


If its a ACD call with announcements then the call is considered as answered.

thank you,

Abdul Rahaman Shariff

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