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-   -   IPOCC agents are in continous wrap up state (http://support.avaya.com/forums/showthread.php?t=13169)

mmauye 12-18-2017 02:02 AM

IPOCC agents are in continous wrap up state
please help guys....

I have an ipocc contact centre with 10 agents and 1 supervisor. However when agents login they are getting the wrap up feature as a result they will not be able to receive calls. This started a few days after system upgrade frol releas 9 to release 10:confused::confused::confused::confused:

kruegerb 12-19-2017 09:46 AM

Please chek your licenses, agent are set into wrap up in case no voice license available

sbhano 12-25-2017 04:07 AM

Exactly check in Web LM. License available and acquired. For agents

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