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-   -   Communicator for web salesforce call logging not working (http://support.avaya.com/forums/showthread.php?t=13074)

dfreib 11-16-2017 09:19 AM

Communicator for web salesforce call logging not working
 
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I have the Avaya Communicator for web Chrome extension up and running but the call logging isn't passing the "Call Result" into the activity update. What does the extension look for in Salesforce to tie the "Call Result" field input to?

sbhano 11-16-2017 11:06 PM

Hi
i think their is no specific settings for that. I should work when you install .xml file.
Does your pop up in salesfoce on incoming calls working? I am having issue with popup on incoming calls. call logs are working fine.

dfreib 11-28-2017 08:08 AM

The call pop works fine on mine. Is your's not working at all? What xml are you using?

sbhano 11-28-2017 09:49 PM

Hi Guys,
I am facing this issue with sales force.

When I enable the setting in web communicator (Show All Matches). I got incoming popup on all the numbers but if some unknown caller call and their is 0 instead of country code ( eg. (09810806186 instead of +919820806186). Web communicator adding the country code by itself, Why ? and even its India number why its even adding +39/+44 etc. there should be +91.

Any Ideas guys ?

tailos 02-15-2018 02:11 PM

Salesforce CTI
 
Quote:

Originally Posted by dfreib (Post 32126)
I have the Avaya Communicator for web Chrome extension up and running but the call logging isn't passing the "Call Result" into the activity update. What does the extension look for in Salesforce to tie the "Call Result" field input to?

Did you figure out the Problem. I am having same problem.

storm11 03-13-2018 07:08 AM

I am also having issue with IP Office and ACW integration to Salesforce. Calls are arriving but no screen pop nor call history. Any suggestions?


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