Avaya Support Forums

Avaya Support Forums (http://support.avaya.com/forums/index.php)
-   IP Office Contact Center (http://support.avaya.com/forums/forumdisplay.php?f=67)
-   -   IPOCC Report 'Period' and 'Output' Tabs (http://support.avaya.com/forums/showthread.php?t=10459)

billil 09-28-2015 09:11 AM

IPOCC Report 'Period' and 'Output' Tabs
 
Hi

After looking in the docs, I have questions on interpreting the 2 tabs in Historical Reports. Specifically, my customer would like to schedule reports to generate/export weekly on Monday AM with daily data for Mon-Fri from the week before. We have the export and scheduling working okay but the start and end dates/days stay as originally set in Basic Data. So without any intervention, the report runs as desired but with the same days information each time. We would like them to increment so the created report runs automatically each Monday for the previous week's worth of data. I either am not interpreting the fields correctly or it is not possible and the customer must adjust the start and end dates in Period every week. It kind of negates the usefulness for them to be able to schedule the report since they have to adjust it every week. Any ideas?

Thanks in advance!

billil 09-28-2015 11:13 AM

Mistakenly opened in SMB. Moved to IPOCC forum

kalpanaautade 09-28-2015 09:45 PM

In Start Date and End Date gives week period and Set Scheduling start date and Cycle 5 day. After every report generate done, scheduler will automatically take next date without user modification for next report generation.

billil 09-30-2015 04:51 PM

Thank you - I will try that


All times are GMT -7. The time now is 06:37 AM.