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-   -   How to tag an incoming and outgoing call on CM 5.2 cdr? (http://support.avaya.com/forums/showthread.php?t=1299)

mbardecio 12-09-2011 07:29 AM

How to tag an incoming and outgoing call on CM 5.2 cdr?
 
Hi all,
We have some random issue with the audio on incoming/outgoing calls on CM5.2, and we want to trace this calls from cdr.
With this purpose we need that the user manually "tag" the call with this problem and after we can investigate on the cdr what have in common the calls with this issue.

We appreciate your help.

Thanks in advance,

M

mskinner 12-13-2011 07:19 AM

There is no way to track this using CDR records. For IP or SIP phones, you would want to use a monitoring application like Prognosis.

leal19 09-18-2017 02:25 PM

cond-code
 
At the CDR select the field "cond-code" if returns 9 is an incoming call, if returns 7 is an outbound call.


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