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-   -   Best practice for vector route-to with two digits (http://support.avaya.com/forums/showthread.php?t=13820)

bhogue 10-30-2018 02:07 PM

Best practice for vector route-to with two digits
 
Hi all,


Using CM 6.3 and we have 4 digit extensions. I've been doing basic auto attendant vectors with lines like:


collect 1 digit after announcement 1234
route-to number 5678 with cov y if digit =1
route-to number 6789 with cov y if digit =2


I now have a requirement for a 12 options. I was initially thinking I could do this:



collect 2 digit after announcement 1234
route-to number 5678 with cov y if digit =11


which I found out does not work. They want the announcement to be "press 11 for doctor x, press 12 for doctor y...." Based on what I've read it seems using the 4 digit extensions or vector variables and goto statements are the options. Is there a better or recommended way to accomplish this?



Thanks,
Bill


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