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-   -   IPOCC Salesforce CRM Plugin (http://support.avaya.com/forums/showthread.php?t=12360)

akparmale 02-07-2017 09:42 AM

IPOCC Salesforce CRM Plugin
Hello Team,


I have a request from a business partner I would appreciate if it could be investigated please.

The request:

"When a call is received and recorded in IPOCC/ Contact Recorder using the Salesforce CRM Plugin, can the URL to the recording in Contact Store be integrated against the call in the Salesforce plug in?

The use would be: agents returning to a previous call to listen to it using the Salesforce Plug in."

Please help with this query.



akilmister 02-08-2017 03:41 AM

The ability to access the Contact Recorder recordings via the SFDC plugin is not currently possible. More of a feature request for future releases.

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