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-   -   Terribly sorry, but something went wrong. (http://support.avaya.com/forums/showthread.php?t=1818)

wabash4 06-13-2012 06:17 AM

Terribly sorry, but something went wrong.
No matter what I search for on Avaya's support site using Google Chrome I get " Terribly sorry, but something went wrong." :confused:

srector 06-13-2012 07:23 AM

Hi wabash4,
We apologize you're experiencing issues with search. Can you tell me if you're logged in/not logged in? Were you searching from the top search box or the documents & downloads section? Thanks again for your patience!

dalessandrelli 06-13-2012 07:56 AM

I also get this when logged on and try to create a servicve request.
Web site tells me that I have no FL's attached to my profile, but I do have 570 FL's in my profile.

Woeful "new" web site.

srector 06-13-2012 09:10 AM

Hi there,
Thanks so much - I've forwarded the thread to our Data/Access team. They will respond in a private message to look at your login and FL's to see what the issue is.

Thanks again,

dalessandrelli 06-14-2012 06:38 AM

I opened a ticket with Avaya IT on 5/31 - still waiting for someone to get back to me on it.

bball 06-14-2012 10:02 AM

I just asked some one from the team to reach out to you on this issue.

Thank you

werickso 06-15-2012 10:11 AM

This typically happens (in a generic sense) when the contact SSO login is set up, but there is a lag or data error in the Sold-To to User setup in the access control system. If others are experiencing this issue, please open up an ITSS ticket. It will have to be solved transactionally

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