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-   -   Proactive contact - Analyst reports show data incorrectly (http://support.avaya.com/forums/showthread.php?t=5705)

chlain 12-03-2014 02:12 AM

Proactive contact - Analyst reports show data incorrectly
 
Hi All,

We encounter some issues on analyst reports.

1. the performance report shows a job was joined by an agent that has not working on that day.

2. Dialer monthly report shows the transactions on Sat/Sun day which is off day.

3. the performance report shows an agents who are already not working and removed out from available pool.


Anyone gone thru above anyhow? Seek help and appreciate.

htiwari 02-11-2015 03:17 AM

Hi chlain

It seems realtime data statistics not pushed to database.

Some time if hdsc and datamgr proces get intruppted you may observe such kind of situation.

however it will get autoresolve after the nightly maintenance.

Thanks and Regards
Harsh

htiwari 02-11-2015 03:22 AM

Proactive contact - Analyst reports show data incorrectly
 
Hi chlain

It seems realtime data statistics not pushed to database.

Some time if hdsc and datamgr proces get intruppted you may observe such kind of situation.

however it will get autoresolve after the nightly maintenance.

Thanks and Regards
Harsh


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