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-   -   9641G & 9621G slow response (http://support.avaya.com/forums/showthread.php?t=575)

bugs1 02-13-2011 08:45 PM

9641G & 9621G slow response
We are running CM 6.0.1 and the latest Version 6.0 SP2 on these phones, but the longer the phone sits for, the slower they get. ie you press hard or softkeys on the phones, (speaker etc) and they take 2-3 seconds to respond.
Rebooting the phone helps for a while.
A similar problem is mentioned in the SP2 release notes, but the fix does not work.

mskinner 02-23-2011 07:22 AM

You need to initiate a ticket with your local repair organization. This is not the expected behavior of these telephones.

bugs1 04-18-2011 03:25 PM

FYI, Service Pack 3 seems to have solved this issue.
Now they have an issue locking up, another known issue with Avaya. Private release is out for this also.

gwebster 04-20-2011 10:34 AM

H.323 6.014C patch was released on 19th April. Associated Product Support Notice (PSN) is at http://support.avaya.com/css/P8/documents/100133692

From the PSN:
H.323 6.014C patch release for the Avaya one-X Deskphone H.323 6.0 is now available. All customers who are using the
9608/9611G/9621G/9641G with H.323 software are advised to download and install this software release. It is available from the link
For Utility Server:


gwebster 06-03-2011 12:11 PM

H.323 6.0 SP4 was released on 3 June.

Direct link to ReadMe file - http://support.avaya.com/css/P8/documents/100140403

farhanahmed 01-13-2013 05:15 AM

has any1 felt air noise in 96x1 phones?

any resolution to that?

Farhan ahmed

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