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-   -   AAAD Skillset call went transfer, keep busy the original agent. (http://support.avaya.com/forums/showthread.php?t=10701)

rojas8 11-16-2015 11:41 AM

AAAD Skillset call went transfer, keep busy the original agent.
 
Went a agent recieve a Call and transfer the call, the AAAD keep busy and cannot recieve a new call. Went drop the Call, release the AAAD en original agent recieve the call.
The agents are using the Win Comunicator with the AAAD. Any tip??

vikramsg 12-14-2015 05:06 AM

can you please be more specific in the issue details?

The scenario look like the Agent1 receives a Skillset call, Answers it. Agent1 is transfering the call to Agent2 however Agent2 is busy/Unavailable. Agent1 cannot receive the call untill the "FastBusy" tone is completed. if this is the case, then this is working as designed.


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