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-   -   9641G Firmware upgrade and implementation (http://support.avaya.com/forums/showthread.php?t=3812)

rblas 11-03-2013 09:36 PM

9641G Firmware upgrade and implementation
How do I update my 9641G IP Phones when I DONT have a file server integrated into the architecture? 99.9% of our endpoints are TDM off our CM4 servers.

We currently aquired 9641G phones that state that the minimum CM requirement is CM 5.2. ....Despite that, we were able to program those stations with Communication Manager 4 and successfully process calls.

I would like to update the firmware for those phones from S6.1.

The phones have this load:
Avaya One-X Deskphone S6.1.0
Protocol: H323
Application file: S9621_41HALBR6_1r15_V4r52.tar
Kernel/RFS file: S96x1_UKR_V0r15_V0r15.tar

Like I mentioned earlier, we do not have a file server integrated into this system.

Thank you,

gwebster 11-04-2013 02:52 PM

You need an http server to upgrade the software on the 9641G, to provide it with configurable settings (via the 46xxsettings.txt file), and to backup settings/contacts/logs.

rblas 12-12-2013 07:18 PM


Here is where I am at so far.

1) I had unzipped downloaded upgrade the file into the Root directory of the HTTP server like the documentation said to.
2) I restarted the HTTP service
3) Entered the IP of the HTTP server into the 9641G
4) Rebooted the phone

Phone rebooted,
Acknowledged the HTTP server
and booted normally.

There was no indication that it had found or used the upgrade file.

I am stuck...

gwebster 12-13-2013 04:05 AM

Using packet capture software (wireshark), do you see a GET request for 96x1Hupgrade.txt leaving the phone and making it all the way to your http server?
Looking at your http server log, do you see it receiving the GET request and responding with the file?
Does the file make it all the way back to the phone?

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