Avaya Support Forums

Avaya Support Forums (http://support.avaya.com/forums/index.php)
-   IP Office Contact Center (http://support.avaya.com/forums/forumdisplay.php?f=67)
-   -   Automatic call transfer to IVR for Post Call Survey (http://support.avaya.com/forums/showthread.php?t=12232)

tdamro 12-07-2016 12:46 AM

Automatic call transfer to IVR for Post Call Survey
 
Hi All,

Customer is interested on enabling post call survey for their call center, we are able to develop the IVR call flow for the survey but the agent needs to manually transfer the call the the required survey call flow. But customer is concern if for bad customer calls the agent will not transfer the call to the survey to avoid bad scores, Does IPOCC has a function to transfer the call automatically to the designated call flow as the CM platform can? Please kindly help advise. Thank you.

kruegerb 12-08-2016 07:53 AM

it is not possible to hold the call in case one party has hanged off. this feature is only possible at CM and Integral Enterprise (I55) in CIE


All times are GMT -7. The time now is 07:25 PM.