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-   -   Report help - detailed report on a call or email (http://support.avaya.com/forums/showthread.php?t=13816)

ennis6 10-29-2018 01:36 AM

Report help - detailed report on a call or email
 
Hi There

I am looking for assistance on running a report looking for a specific call and or email. Looking to understand how to locate the detail on who answered a particular call or email and what happened in the call or email.

I have searched here but not found anything, all the report parameters I see are about counting not details, thinking I must be missing something basic.

Hope someone can assist?

Thanks

Mike

pspieg 10-30-2018 06:18 AM

Maybe you can check the "Contact Detail Reports".
You should find there the information you need.

Regards, Peter


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