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-   -   Nusiance caller (http://support.avaya.com/forums/showthread.php?t=3821)

tomfarrell 11-05-2013 11:26 AM

Nusiance caller
I work for a city government and we are having a little trouble with some nusiance calls from one of our citizens.
The caller is dialing random numbers in city government and venting his dis-satisfaction to whomever answers the phone.

Is there a way to block or re-direct calls from this person ?

I am thinking that since we know the incoming caller id, can we route based on that ?

I am aware that you can block a call to a station based on the ANI but I don't know how to block that ANI from an trunk. The caller keeps calling random stations.

I assume that if we can figure out a way to re-route this person's calls, they will soon figure it out and simply block their caller id.
I have a request in to our carrier (ATT) about blocking calls from that phone, but usually that requires supeona or criminal actions.

Anyone have any ideas ? Thanks for reading.

tomfarrell 11-07-2013 07:51 AM

ATT has replied that they cannot block incoming call based on ani on their PRI trunks.

Anyone have an idea how to do it using the Avaya cm ?

huttonj 11-07-2013 12:58 PM

Try EC500
Consider the legal implications of what you are thinking of. When satisfied, try this, Assuming you have a Definity or CM product, and if you have EC500:
Create a COR that is totally restricted: No incoming calls, no outgoing calls.
Create an xport station with that cor. say 2345
Associate the ANI if your caller with ext 2345 :
change off-pbx-telephone station-mapping 2345
2345 is the extension, Application is EC500, skip dial, skip CC, their ANI is the Phone number, trunk selections in ARS, config set 1

If caller is coming in on ISDN or SIP, the PBX will associate that call with the station. The station has no permissions, and pbx returns denial to the LEC.

tomfarrell 11-12-2013 08:03 AM


Thank you. I will try this and reply back.

pshook 11-15-2013 11:36 AM

You might want to try SecureLogix. They make a great voice firewall to protect Analog, PRI, or SIP. We can redirect calls based on their caller ID so no matter what number they call they get security department.

morri234 12-26-2016 07:59 AM

I, too, need to block a nuisance caller. My system is IPOffice 9.1.8.
I associated the caller's 10 digit phone number with a shortcode and choose barred. That hasn't stopped my caller.

byrdc 12-27-2016 05:51 AM

On an IPO you need to create a ICR with that CID and point it to a non-existent station or possably a phantom mail box and use the 'You have reached a non-working number' or a similar recording.

morri234 01-02-2017 06:59 AM

I may try that. Thank-you.

morri234 01-10-2017 06:12 AM

My solution turned out not to involve IPO at all. My SIP provider took care of it. :cool:

thiel2 01-10-2017 08:22 AM

Back to the IPO, make a short code with the feature Barred, and point the incoming call route to that code.

Code: *666
Feature: Barred
Telephone Number: (blank)
Line Group ID: 0

ICR Bearer Capability: Any Voice
Line Group ID: 0 (or whatever is the correct line group)
Incoming Number: *
Incoming Sub Address: (blank)
Destination: *666

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