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-   -   Log out agents from CMS 13 (http://support.avaya.com/forums/showthread.php?t=1437)

amiguel123 02-14-2012 11:47 AM

Log out agents from CMS 13
 
Is there a way to log out an agent from CMS ?

Thanks in advance.

Andrew

aa1 02-15-2012 02:03 AM

Log out agents from CMS 13
 
Hi Andrew ,

Avaya Aura Communication manager has a feature (feature access code) called "Remote Logout of Agent Access Code". FAC typically used by a supervisor to logout an idle agent without being physically present at the agent station. The supervisor can be locally or remotely located. Available only if Service Observing (Remote/By FAC), Vectoring (Basic), and Vectoring (Prompting) are enabled on the system.

It can be found on "display feature-access-codes" page 5 of SAT interface of Avaya Aura Communication manager. This feature is independent of the CMS version used and a supervisor can use this to logout the agent.


http://support.avaya.com/css/P8/documents/100089489
Avaya Aura™ Communication Manager Screen Reference
Release 6.0 03-602878 Issue 2.0 June 2010 (Page 267)


Will this help you?
Arbi

dxpmicklee 02-23-2012 07:24 AM

Emergency logout
 
Is there a way to log out every agent in one without having to do this one by one. In an emergency for instance?


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