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-   -   Record Voice File (http://support.avaya.com/forums/showthread.php?t=13363)

pspieg 02-15-2018 07:39 AM

Record Voice File
 
Hi,

When recording a voice file with the record_voice_file script, which is being delivered as an example in the IPOCC10 package, you can stop recodring bij pressing # (hash-key).
The DTMF-sound of this # (hash-key) is also recorded at the end of the message.

Is there a way to ignore this sound, so that it is not recorded? Now, this example is not usable, because I have to remove it manually with some kind of programm like audacity.

Feels kind of stupid to handle it this way.

Regards, Peter

kruegerb 04-12-2018 02:50 PM

I am astonished about the beep, this wasn't when the example was published some years ago , all default announcements in the example folder are recorded ths way without a beep.
I will check what change caused this problem

kruegerb 04-13-2018 03:11 AM

I have not found the reason, but there is a workaround to remove the latest sound samples in the recording. there is already a a Windows Registry value for the IVR server:
HKLM\SOFTWARE\Wow6432Node\Avaya\IPOCC\VoiceControl \Configuration
HideDTMFTone
Value= 7

increase this value to 12

note: this value is not the number of seconds, but the number of sound samples shortened automatically in the recording file

pspieg 05-18-2018 06:58 AM

Hello kruegerb,

it is working fine with the registry workaround.

Thanks for the solution,

Regards, Peter


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