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-   -   Problem adding a new local prefix to ARS in CM 6.3 (http://support.avaya.com/forums/showthread.php?t=10544)

bhogue 10-12-2015 10:59 AM

Problem adding a new local prefix to ARS in CM 6.3
 
I'm trying to add a new local prefix to ARS. I've copied a working entry and it's now going to the correct route-pattern and trunk however something is still inserting the area code when it dials. The new prefix is 689 and the working one is 246. Here is the trace when I call. Where else should I be looking?

LIST TRACE (new prefix 689)
time data
12:53:52 TRACE STARTED 10/12/2015 CM Release String cold-03.0.124.0-22147
12:54:05 active station 8283 cid 0xee3
12:54:07 dial 9689 route:HNPA|ARS
12:54:07 term trunk-group 4 cid 0xee3
12:54:08 dial 96891234 route:HNPA|ARS
12:54:08 route-pattern 6 preference 1 location 1/ALL cid 0xee3
12:54:08 seize trunk-group 4 member 18 cid 0xee3
12:54:08 Setup digits 18026891234
12:54:08 Calling Number & Name NO-CPNumber NO-CPName
12:54:09 Proceed trunk-group 4 member 18 cid 0xee3
12:54:15 idle station 8283 cid 0xee3
LIST TRACE (working prefix 246)
time data
12:55:48 TRACE STARTED 10/12/2015 CM Release String cold-03.0.124.0-22147
12:55:50 active station 8283 cid 0xf02
12:55:52 dial 9246 route:HNPA|ARS
12:55:52 term trunk-group 4 cid 0xf02
12:55:54 dial 92461234 route:HNPA|ARS
12:55:54 route-pattern 6 preference 1 location 1/ALL cid 0xf02
12:55:54 seize trunk-group 4 member 23 cid 0xf02
12:55:54 Setup digits 2461234
12:55:54 Calling Number & Name NO-CPNumber NO-CPName
12:55:55 Proceed trunk-group 4 member 23 cid 0xf02
12:55:55 Alert trunk-group 4 member 23 cid 0xf02
12:55:59 idle station 8283 cid 0xf02

mlombardi1 10-12-2015 01:41 PM

CM inserts the NPA entered on the locations form for HNPA calls.

ch locations

bhogue 10-13-2015 08:06 AM

Thanks for the quick response. Why would it insert the NPA for one number and not the other? Both are dialed the same.

bhogue 10-13-2015 12:59 PM

Found the issue. It was in the ARS Toll Table.

change ars toll 1:689


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