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-   -   Bcms acd calls vs conn calls? (http://support.avaya.com/forums/showthread.php?t=6312)

cwculwell 04-15-2015 10:11 AM

Bcms acd calls vs conn calls?
On the BCMS VDN Report, what is a CONN call VS an ACD call?

I read the Operations Manual for the definitions, but do not understand why the CONN CALLS number is significantly different from ACD calls? For example, on one report it shows 118 calls offered, 103 ACD calls, and 10 CONN Calls. It seems ACD calls and CONN Calls would bed more closely aligned minus abandons, flow out, disconnects, etc.

shaikht 04-15-2015 11:19 PM


It seems that you are looking for details on BCMS report pulled on CM.

If my undertsanding is correct, please post your query in below forum:

I hope it helps.

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