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-   -   Building a Dashboard from CMS Reports? (http://support.avaya.com/forums/showthread.php?t=10985)

marzahn 02-19-2016 08:35 AM

Building a Dashboard from CMS Reports?
We already did this for our member service (inbound) call center using a combination of real-time reports and Excel. For some reason the senior manager went to our IS development team for a fancier version.

When he came to me, I cautioned the development manager that he may be looking in a "black hole" of work if he thinks his team can write an application that accesses the database directly.:eek:

What do you think? Am I wrong and this is really a piece of cake?:confused:

wuu 02-20-2016 02:23 AM

Please refer this page for CMS report real time data


marzahn 02-24-2016 04:59 AM

Thank You
That is a good reference. I have also asked for help from our business partner.

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