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-   -   Timeout agentgroup topic (http://support.avaya.com/forums/showthread.php?t=10354)

vliegj 08-25-2015 06:14 AM

Timeout agentgroup topic
Users want to change the timeout when a agent doesn't answer a call it will logout the agent from the topic.

I changed the timeout to 40 sec in the agentgroup. And assigned the group to a topic.

but still the agents are signed out after 15 sec not 40.

Has some experience the same issue???

kruegerb 09-01-2015 12:13 PM

Are the calls distributed via the considered group? Or was the in task flow programmed a distribution to the agent via last agent or preferred agent?

vliegj 09-09-2015 12:01 PM

I made an SR and the problem was solved by an Avaya Engineer.
Thanks for the comments

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