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-   -   Chat won't popup. (http://support.avaya.com/forums/showthread.php?t=1829)

cwoodhead 06-15-2012 09:10 AM

Chat won't popup.
 
Once I use chat it will not popup on the same computer. Clearing the browser history does not help.

werickso 06-15-2012 10:00 AM

LAW Chat is not yet on-demand
 
You are only offered chat once per browser session. If you decline the first offer, it will not be presented again.

Although we are working towards chat-on-demand, the functionality is not available.

There are variables that change, but essentially, looking at Knowledge articles, and just time on the site should offer the chat dialog after you start a new browser session (i.e. close all your browsers and log back in to https://support.avaya.com)

cwoodhead 06-18-2012 03:27 PM

I have not been able to get the chat request to come up by starting a new browser session or by completly powering the PC down.

rutle 06-18-2012 04:25 PM

web chat
 
I am on hold for over 30 minutes and need to speak to a service rep. How do I get to a webchat or to a knowledge base article

srector 06-18-2012 04:54 PM

Hi all,
I've private messaged both of the participants on the thread for some more details - Once I get those details, I can have our chat developers look at what's going on from system end.

Thanks for your patience

srector 06-18-2012 05:00 PM

rutle,
I noticed that you mentioned KB artcles.

Do you have an SSO login? If not, we can help you register through the site.

thanks


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