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-   -   Upgrade from 11.0 SP2 to FP4 (http://support.avaya.com/forums/showthread.php?t=14063)

kridley 07-29-2019 02:22 PM

Upgrade from 11.0 SP2 to FP4
The upgrade was done on an IOP 500V2
After upgrading, I discovered that the 46xxsetings file was not on the SD card of the IPO
I went to file management, and uploaded system files, and the settings file was not uploaded
The file is in C:\Program Files (x86)\Avaya\IP Office\Manager
I discovered that uploading system files does not pull files from C:\Program Files (x86)\Avaya\IP Office\Manager it actually pulls the files from C:\Program Files (x86)\Avaya\IP Office\Manager\MemoryCards\Common\system
So I copied the 46xxsetings file to C:\Program Files (x86)\Avaya\IP Office\Manager\MemoryCards\Common\system\primary, and uploaded system files again
Still no settings file on the SD card
I then discovered that Uploading System Files checks a file list in C:\Program Files (x86)\Avaya\IP Office\Manager\MemoryCards, and the settings file is not in the list, along with a lot of other files
There are only 229 files in this list that are placed into the Primary, and Backup directories on the SD card
There are 353 files in C:\Program Files (x86)\Avaya\IP Office\Manager\MemoryCards\Common\system\primary, and 423 system files in C:\Program Files (x86)\Avaya\IP Office\Manager (This is excluding all of the config BAK files)

OK done with the background...Now for the Questions:

Why did the settings file get deleted?
Why is the settings file missing from the File List?
How do I know that other files are not missing?
Why do only half of the files in the Manager Directory get loaded on to the SD card?

My vendor Avaya Support was no help - Their response was to just upload the settings file manually
So I turn to the Masters in this group, please enlighten me.

markgallagher 07-30-2019 07:16 AM

There is no 46xxsettings.txt file by default. The system automatically generates a temporary one in response to a request from a phone, using various system settings to generate the contents of the file. It then erases that temporary file once sent to the phone.

The only way a permanent settings file gets onto the SD card is if you or someone else puts one there*. Was that ever done?

Why are you so agitated by the lack of the settings file - ie. what is it that you want to do which requires the file?

*Editing the 46xxsettings.txt file on IP Office systems is very much deprecated for 11.0 and higher. If you have any special settings that you need to give to the phones, put them in a 46xxspecials.txt file that you upload to the SD card.

kridley 08-05-2019 02:42 PM

The settings file that was there before I upgraded, was modified it to set the 9608 screen saver to the company logo, after the upgrade the logo was removed from the phone's
This is when I discovered that the settings file was missing on the SD card

I'm agitated because my Vendor's Avaya Support Team is telling me that the settings file does not get auto-generated and it only gets uploaded by using the upload system files option in the SD card file management screen
When this didn't work I had to find out why (read original post)

If this file is supposed to be auto-generated, why is it not there?
There are 30, 9608 phones that used the settings file to download the company logo as the screen saver on the phones, I would think that at least one of the phones should have asked for it

markgallagher 08-05-2019 11:10 PM

Your vendor is absolutely wrong, the 46xxsttings.txt file can be auto-generated and as I said, the recommendation is to let the system auto-generate the 46xxsettings.txt file and put any special settings that you require into a separate 46xxspecials.txt file (when that file is present the system automatically adds a GET 46xxspecials.txt command to the end of its auto-generated file).

"If this file is supposed to be auto-generated, why is it not there?" -as I said, the auto-generated file is only created temporarily to fulfill a request from a phone and then it is deleted.

You can test what file is being supplied for yourself using a web browser. Enter http://<address of your IP Office>/46xxsettings.txt as the address and the file contents will be shown in the browser.

As to why your original manual settings file was deleted I can't say. If present on the SD card, then it is protetcted during processes like recreating the SD card (same as any config file or embedded voicemail messages). It would have to be manually deleted or the card reformatted.

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