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-   -   Break on a button (http://support.avaya.com/forums/showthread.php?t=13858)

jtarjanyi 12-12-2018 12:08 AM

Break on a button
 
Hello,

I have done couple of customization on the IPOCC client to show addtitional information to Agnets, Supervisors can turn of/off IVR threads via variables and the customer is happy with that, but I have got an interesting request.
Because the Agent need to do so many clicks if want to put their state to break, the customer want to do it with a button on UI. I did not find any variable for that, and dont have idea.
Is is possible to assign this function to a UI element ?


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