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-   -   VMPro Randomly stops responding (http://support.avaya.com/forums/showthread.php?t=12262)

schae31 12-27-2016 07:40 AM

VMPro Randomly stops responding
 
Details:
v9.1.9
VMPro is running on a Win7 Machine(Dedicated for phones)
Also running Datel Contact Sweet!
16PRI Channels
8 VM Ports

This system has been an issue for over a month now. The VMPro service just becomes unresponsive. When trying to stop/restart the service, the system just hangs and times out due to no response from the service.

The firewall has all the Avaya ports open. I updated the OS last week and it was good for 8 days before going down this morning at 6AM.

Could it be that VMPro locks up when all the channels are being used and another call comes in? And if so, what can be done to fix that?

I need to get this figured out.

schae31 12-27-2016 07:55 AM

The last thing in DbgOut before OS restart
 
================================================== ====================
aa8,10c4: (Physical) Working set: 24816 KB (peak 53804 KB), Paged pool usage: 217 KB (peak 224 KB), Non-Paged pool usage: 51 KB (peak 91 KB)
24/12 08:29:47.177 vmprov5s (09,5) aa8,10c4: Handles:-
24/12 08:29:47.177 vmprov5s (09,5) aa8,10c4: Number of open handles: 506, GDI Handles: 6, USER Handles: 5
24/12 08:29:47.177 vmprov5s (09,5) aa8,10c4: IO:-
24/12 08:29:47.177 vmprov5s (09,5) aa8,10c4: Reads: 332462, Writes: 371325, Other: 37844149
24/12 08:29:47.177 vmprov5s (09,5) aa8,10c4: Reads: 120892070475 bytes, Writes: 5269871253 bytes, Other: 72137449953 bytes
24/12 08:29:47.177 vmprov5s (09,5) aa8,10c4: Run time Alarms information
24/12 08:29:47.177 vmprov5s (09,5) aa8,10c4: Alarms AutoDial List (0 alarms):-
24/12 08:29:47.177 vmprov5s (09,5) aa8,10c4: ================================================== ====================
24/12 08:30:47.180 vmprov5s (09,5) aa8,10c4:
24/12 08:30:47.180 vmprov5s (09,5) aa8,10c4: ================================================== ====================
24/12 08:30:47.180 vmprov5s (09,5) aa8,10c4: IP Office Voicemail Pro [Hardware mode 00] - Version 9.1.9.0 build 5 [CPU Usage 2.3] [CPU Min:0.0, Avg:0.9, Max:5.2] has been running for 5 days, 0 hours and 2 minutes.
24/12 08:30:47.180 vmprov5s (09,5) aa8,10c4: Call information: Received 4053, Made 1168, 0 missed voice packets (4052 calls completed, 34 calls/hour) (Call duration(secs) - Min:0, Max:2283, Avg:68).
24/12 08:30:47.180 vmprov5s (09,5) aa8,10c4: IntuityMode is set to true
24/12 08:30:47.180 vmprov5s (09,5) aa8,10c4: Threads (63 threads), worker threads (63 inuse, 3 free), voicemail tasks (6 tasks)
24/12 08:30:47.180 vmprov5s (09,5) aa8,10c4: Voicemail Sessions (Connections 1 - 1) (Links:11849 from 12000) (CMMsg:2 left from 2) (VM:1 NODES:17 SN:1 SCO:60 SBL:0 FILES:6)
24/12 08:30:47.180 vmprov5s (09,5)

schae31 01-03-2017 07:51 AM

Happened again this morning. Log snippet posted.
 
VMAIL - Down Server? I tried restarting the service again, and had to restart the whole box to get it back online. Any ideas?

07:26:14 1299435887mS CMExtnEvt: v=1011 State, new=Idle old=PortRecoverDelay,0,0,RAS
07:26:14 1299435888mS CMExtnTx: v=RAS, p1=0
CMReleaseComp
Line: type=RAS 1 Call: lid=0 id=1011 in=0
BChan: slot=21 chan=42
Cause=16, Normal call clearing
07:26:14 1299435888mS CMCallEvt: c0a801fa0000a1d6 0.41430.0 -1 BaseEP: DELETE CMEndpoint f17babc0 TOTAL NOW=1 CALL_LIST=0
07:26:14 1299435888mS CMCallEvt: END CALL:8521 (f17d9764)
07:26:14 1299435889mS CMTARGET: ISDN BChannel 1: in-service check = 1
07:26:14 1299435889mS CMTARGET: ISDN BChannel 1: in-service check = 1
07:26:14 1299435890mS CMCallEvt: c0a801fa0000000d 9.13.1 -1 BaseEP: DELETE CMEndpoint f17ff25c TOTAL NOW=0 CALL_LIST=0
07:26:14 1299435892mS CMMap: PCG::UnmapBChan pcp[32]b1r0 cp_b f560f134 other_cp_b f55bfa54
07:26:14 1299435892mS CMMap: a=5.2 b=21.42 M02
07:26:14 1299435892mS CMMap: PCG::UnmapBChan pcp[86]b1r0 cp_b f55bfa54 other_cp_b 0
07:26:15 1299436145mS RES: Tue 3/1/2017 07:26:14 FreeMem=54916436 Heap=53977768(0) Cache=938668 MemObjs=12412(12892) CMMsg=7(9) ASN=0 Buff=5200 1344 990 7404 5 Links=56018(56363) BTree=820(1232) CPU=19.06% CPUStats=18.50%/12/22/1923/8349/10428/00.28%/0/0
2.91% MCR=0 MCW=0
07:26:15 1299436146mS RES2: IP 500 V2 9.1.9.0 build 182 Tasks=53 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=60 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=1 TCP=23(TLS=8) TAPI=0 Partner=0 ASC=1 SYS=MNTD OPT=MNTD SDSPD=2034
07:26:15 1299436146mS RES4: XML MemObjs=63 PoolMem=4748404(2) FreePoolMem=4733100(0)
07:26:15 1299436146mS RES5: CLog MemObjs=949 FreePoolMem(Objs)=2652(51) TotalMem=188500
07:26:15 1299436742mS PRN: VMAIL - Down Server c0a801fb Backlog=0
07:26:15 1299436743mS PRN: Delete VMailClient 192.168.1.251


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