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-   -   Create Auto Attendant (http://support.avaya.com/forums/showthread.php?t=4342)

monte53 03-05-2014 01:30 PM

Create Auto Attendant
 
Hello, I want modify my autoattendant but I haven't the software installed, I tried to download from the avaya webpage but it looks like I need be partner to access to the installer.

Then I got voicemail pro client 7.0 (23) setup from an onlder computer but it require the following information, but
I don't know if I'm in the right way to create or modify my autoattendant.

http://s7.postimg.org/ufpj7foqj/voicemail.png

thiel2 03-05-2014 10:17 PM

The voicemail pro client should be installed on the computer running the voicemail service, it would be best to use that computer to make your changes.

monte53 03-06-2014 07:15 AM

Quote:

Originally Posted by thiel2 (Post 10183)
The voicemail pro client should be installed on the computer running the voicemail service, it would be best to use that computer to make your changes.

Thank you for you anwser, I didn't mention that I have embedded voicemail.

markgallagher 03-06-2014 01:23 PM

The Voicemail Pro client isn't used for embedded voicemail. You need to obtain the IP Office Manager application appropriate to the level of software on your IP Office system.

Depending of the mode in which the system is running, it may be possible to edit the auto-attendant via web browser.

But all the above is really dependent on your knowing what level of software your system is running, in what mode and whether you have a user name and password for configuration access to the system.

monte53 03-07-2014 07:43 AM

Quote:

Originally Posted by markgallagher (Post 10192)
The Voicemail Pro client isn't used for embedded voicemail. You need to obtain the IP Office Manager application appropriate to the level of software on your IP Office system.

Depending of the mode in which the system is running, it may be possible to edit the auto-attendant via web browser.

But all the above is really dependent on your knowing what level of software your system is running, in what mode and whether you have a user name and password for configuration access to the system.

I use the IP Office Manager 10.0 (43) for Windows, I've checked my ip office voicemail config.

Voicemail Type: Embedded Voicemail
Voicemail Mode: Intuity Mode

But what I want is create or modify the autoattendant, I only have installed the IP Office System Status and the IP Office Manager.

Do I need another software to create or modify the autoattendant?

Thank you.

markgallagher 03-07-2014 10:00 AM

Use IP Office Manager to receive the system configuration and look at the bottom of the configuration tree. The 2nd from bottom icon should be Auto Attendant.


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